Privacy Policy

In this Privacy Policy, the following terms carry the meanings described below:

• "qqstar" — the online betting platform operated at qqstar.cam and all associated services, mobile interfaces, and subdomains.
• "Personal Data" — any information that identifies or could reasonably identify a living individual, either directly (e.g., full name, national ID number) or indirectly (e.g., device identifier, IP address combined with other data).
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Member" — any individual who has registered an account on the qqstar Platform.
• "Controller" — the entity that determines the purposes and means of processing Personal Data; for the purposes of this Policy, qqstar acts as the Controller of Member data.
• "Processor" — any third party that processes Personal Data on behalf of and under the instructions of qqstar (e.g., payment service providers, KYC verification vendors).
• "KYC" — Know Your Customer; the identity and age verification procedure required before withdrawals are approved.
• "Cookies" — small text files placed on your device by the Platform to support functionality, analytics, and session management.

This Privacy Policy applies to all Personal Data collected by qqstar in connection with:

• Registration and maintenance of a Member account on the qqstar Platform.
• Any financial transaction, including deposits and withdrawals processed through Indonesian banking channels (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja, QRIS).
• Use of any game or betting market on the Platform, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-RTP slot games), and all other available products.
• Any communication between a Member and qqstar's support team via email or live chat.
• Browsing behavior on the qqstar website, regardless of whether the visitor is a registered Member.

qqstar collects the following categories of Personal Data depending on how you interact with the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is inherent in identity document photographs submitted for KYC purposes.

qqstar collects Personal Data through the following channels:

• Directly from you: when you register an account, complete KYC, make a deposit or withdrawal, participate in a promotion, or contact our support team.
• Automatically: through Cookies, server logs, and analytics tools that record Technical Data and Usage Data each time you visit or interac t with the Platform.
• From third-party processors: payment service providers may share transaction confirmation data with us to reconcile deposits and withdrawals. KYC verification partners may return a pass/fail result and a confidence score based on the documents you submit.
• From publicly available sources: we may cross-reference publicly available information to verify account details or investigate suspected fraud, in accordance with applicable law.

qqstar processes your Personal Data for the following clearly defined purposes:

1. Account management: to create, maintain, and secure your Member account, including password resets and login authentication.
2. Identity verification (KYC): to confirm that you are at least 21 years of age and to satisfy our anti-money laundering (AML) and responsible gaming obligations before processing withdrawals.
3. Payment processing: to facilitate deposits and withdrawals through your chosen Indonesian bank or e-wallet and to maintain accurate transaction records.
4. Service delivery: to make available all betting markets, live casino tables, togel, and other Platform products, and to personalize your experience based on your usage history.
5. Fraud prevention and security: to detect, investigate, and prevent unauthorized access, multi-accounting, money laundering, and other forms of Prohibited Conduct as defined in our Terms & Conditions.
6. Customer support: to respond to your inquiries, resolve disputes, and improve the quality of our support interactions.
7. Legal and regulatory compliance: to meet obligations imposed by applicable laws, including record-keeping requirements and responses to lawful requests from competent authorities.
8. Platform improvement: to analyze aggregated Usage Data and Technical Data in order to enhance the Platform's performance, reliability, and user experience.
9. Marketing communications: to send you promotional offers, bonus notifications, and news about qqstar — only where you have not opted out and where permitted by applicable law.

qqstar relies on the following legal bases when processing your Personal Data:

• Contract performance: processing your identity, contact, and financial data is necessary to deliver the services you have agreed to receive under our Terms & Conditions — without this data, we cannot operate your account.
• Legal obligation: KYC/AML verification and transaction record-keeping are required by applicable international gaming and financial regulations. We are obligated to retain this data for mandated periods regardless of your preferences.
• Legitimate interests: fraud detection, platform security, and internal analytics are conducted on the basis of qqstar's legitimate interest in operating a safe, fair, and commercially viable platform, provided those interests are not overridden by your rights.
• Consent: marketing communications are sent only where you have provided consent, which you may withdraw at any time without affecting the lawfulness of processing that occurred before withdrawal.

qqstar does not sell your Personal Data. We share data only in the limited circumstances described below, and only with parties bound by equivalent data protection obligations:

• Payment processors: we share the minimum necessary financial data with your chosen payment provider (e.g., BCA, BRI, OVO, DANA, GoPay) to process deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• KYC and identity verification providers: your identity documents and selfie photographs are transmitted securely to our third-party KYC partner for automated verification. The partner returns a verification result to qqstar and does not retain your documents beyond the period required by their own regulatory obligations.
• IT infrastructure and cloud service providers: our hosting, database, and cybersecurity vendors process data on our behalf and are contractually restricted from using it for any purpose other than providing services to qqstar.
• Regulatory and law enforcement authorities: we will disclose Personal Data to government bodies, courts, or law enforcement agencies where required to do so by applicable law, court order, or in response to a lawful regulatory request. Where legally permitted, we will notify you before making such a disclosure.
• Fraud prevention and AML networks: in cases of suspected fraud or money laundering, we may share relevant data with industry fraud-prevention organizations and financial intelligence units as required by international AML standards.
• Corporate transactions: in the event of a merger, acquisition, or sale of all or substantially all of qqstar's business assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

qqstar operates as an internationally licensed platform, and some of the third-party processors listed in Clause 7 may be located outside Indonesia. Where Personal Data is transferred internationally, qqstar ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements with standard data protection clauses that impose obligations equivalent to those under recognized international privacy frameworks.
• Transfer of data only to countries or processors that provide an adequate level of data protection as assessed by qqstar's compliance team.
• Technical security measures — including end-to-end encryption during transmission — applied regardless of the destination jurisdiction.

By registering an account on qqstar, you acknowledge and consent to the transfer of your Personal Data to processors located outside your country of residence where necessary to deliver the services you have requested.

qqstar implements a layered security architecture to protect your Personal Data against unauthorized access, accidental loss, alteration, and disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and our servers.
• AES-256 encryption at rest for sensitive stored data including KYC documents, identity records, and financial transaction logs.
• Two-factor authentication (2FA) available to all Members and mandatory for internal staff accessing Member data systems.
• Real-time intrusion detection and prevention systems monitoring for anomalous access patterns, brute-force attempts, and SQL injection attacks.
• Role-based access controls ensuring that only authorized qqstar personnel with a demonstrated operational need can access Personal Data, and only to the minimum extent required.
• Regular third-party security audits and penetration testing conducted at least annually by independent cybersecurity firms.

Despite these measures, no digital system is entirely risk-free. In the event of a data breach that is likely to result in a high risk to your rights, qqstar will notify affected Members without undue delay and will take all reasonable steps to contain and remediate the breach.

qqstar retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by our legal and regulatory obligations:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with any individual.

qqstar uses Cookies and similar tracking technologies to support the operation of the Platform, analyze performance, and deliver a consistent experience across sessions. The following categories of Cookies are used:

• Strictly necessary Cookies: essential for the Platform to function. These include session management, login authentication tokens, and security Cookies. They cannot be disabled without rendering the Platform non-functional.
• Performance and analytics Cookies: collect aggregated, anonymized data about how visitors use the Platform — for example, which pages are visited most frequently — to help us improve navigation and content. No personally identifiable information is collected by these Cookies.
• Functionality Cookies: remember your preferences such as language settings and game display options, so you do not need to re-enter them on each visit.
• Targeting and marketing Cookies: used only where you have provided consent. These Cookies help us deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You may manage your Cookie preferences through your browser's built-in settings. Blocking strictly necessary Cookies may affect your ability to log in or use core Platform features. Blocking analytics or marketing Cookies will not affect access to games or account functions.

The qqstar Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from any person under the age of 21. If you are under 21, you are not permitted to register an account or use any service on the Platform.

We use age-verification mechanisms during registration and mandatory KYC checks before processing any withdrawal to enforce this restriction. Any account found to belong to a person under 21 will be closed immediately and all funds returned to the payment source.

To exercise any of the rights described in the "Your Data Rights" section above — including access, rectification, erasure, restriction, portability, or objection — please contact our Data Privacy team by email at [email protected] with the subject line "Data Rights Request". Include the following in your message:

• Your registered account username or email address.
• The specific right you wish to exercise and any relevant details.
• A copy of a valid identity document so we can verify your identity before processing the request.

We will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for making a data rights request unless requests are manifestly unfounded or excessive.

The qqstar Platform does not contain links to third-party websites. However, if you navigate to qqstar through a third-party affiliate or referral link, please be aware that the referring website operates under its own independent privacy policy, and qqstar is not responsible for the data practices of any external site or service.

We recommend reviewing the privacy policy of any website from which you access qqstar, particularly if that site requests personal information as a condition of referral.

qqstar reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on this page with an updated effective date. Where the changes are significant — for example, introducing a new category of data collection or a new data-sharing arrangement — we will notify registered Members by email using the address on their account.

Your continued use of the Platform after the publication of an amended Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you may request account closure by contacting us at [email protected] before continuing to use the Platform.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which qqstar handles your Personal Data, please reach out to our support team. Our native Indonesian-speaking agents are available 24 hours a day, 7 days a week, across all Indonesian time zones (WIB, WITA, and WIT).

Please note that the email address above is displayed as plain text for reference purposes only and is not a clickable link. Copy the address and paste it into your email client to contact us. Complaints that cannot be resolved directly with our team may be escalated to the relevant supervisory authority in the jurisdiction of qqstar's international gaming license.